Responsible Gambling
Our Commitment to Responsible Gambling
Slots Shine Casino is dedicated to providing an entertaining and safe environment for all our players. While gambling should always remain a form of leisure and entertainment, we recognise that for some individuals it can become problematic. We are committed to promoting responsible gambling practices and providing the tools, information, and support necessary to help our players stay in control of their gaming activity.
Slots Shine Casino operates under a licence issued by Curacao eGaming (licence number available upon request), and as part of our regulatory obligations, we take player protection and responsible gambling seriously across every aspect of our platform.
Deposit, Loss, and Session Limits
To help players manage their gambling spend and time, Slots Shine Casino offers a range of account controls that can be adjusted directly through your account settings or by contacting our support team. These include:
- Deposit limits – Set daily, weekly, or monthly caps on how much you can deposit into your account.
- Loss limits – Restrict the maximum amount you are willing to lose over a specified period.
- Session time limits – Set a maximum duration for your gaming sessions to encourage healthy play habits.
Once a limit is set, any decrease will take effect immediately, while requests to increase a limit will be subject to a review period to ensure players have time to reflect on their decision.
Self-Exclusion
If you feel that you need to take a break from gambling entirely, Slots Shine Casino offers a self-exclusion facility. Players may request self-exclusion for a minimum period of six months, up to a permanent exclusion from the platform. During this period, your account will be closed, and you will not be able to log in, deposit, or receive any marketing communications from us. Self-exclusion requests can be made by contacting our support team at [email protected], and once activated, cannot be reversed until the agreed period has elapsed.
Cooling-Off Periods
For players who wish to take a short break rather than a full self-exclusion, we offer a cooling-off period. This temporarily suspends your account access for a set duration, typically ranging from 24 hours to several weeks, allowing you time to reassess your gambling habits without permanently closing your account.
Reality Checks
To help players remain aware of the time spent gambling, Slots Shine Casino provides reality check notifications. These pop-up reminders display your current session duration and can be configured according to your preference, helping you make informed decisions about whether to continue playing.
Underage Gambling Protection
Slots Shine Casino strictly prohibits gambling by individuals under the age of 18. We employ verification procedures, including identity and age checks, to ensure that only eligible adults are able to register and play on our platform. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites. We also recommend the use of independent filtering tools to further safeguard against underage access.
Recognising the Signs of Problem Gambling
It is important for players to be aware of the warning signs that may indicate a gambling problem. These can include:
- Spending more money or time gambling than originally intended
- Chasing losses by increasing bets or continuing to play
- Neglecting work, relationships, or personal responsibilities due to gambling
- Borrowing money or using funds intended for essential expenses to gamble
- Feeling anxious, irritable, or preoccupied with gambling when not playing
- Attempting to hide gambling activity from friends or family
If you or someone you know is exhibiting these signs, we strongly encourage seeking support as soon as possible.
Support and Help Resources
Slots Shine Casino works to signpost players towards independent organisations that specialise in gambling support and treatment. These include:
- BeGambleAware.org – Offering free, confidential advice and support for anyone affected by gambling.
- GamCare – Providing information, advice, and support, including a free helpline and live chat service.
- Gambling Therapy – An international service offering practical help and emotional support to problem gamblers and their families.
We encourage all players to reach out to these organisations if they feel their gambling is becoming difficult to control.
Contact Us
If you would like to set limits, request self-exclusion, or discuss any concerns regarding your gambling activity, our support team is available 24/7 to assist you. Please contact us at [email protected]. At Slots Shine Casino, your wellbeing is our priority, and we are committed to ensuring that gambling remains an enjoyable and controlled form of entertainment.