Privacy Policy

About Our Privacy Policy

Slots Shine Casino ("we", "us", "our", operating at slotsshine-uk.com) is committed to protecting the privacy and personal data of every individual who visits our website or holds an account with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights available to you under applicable data protection legislation, including the General Data Protection Regulation (GDPR). By registering an account with Slots Shine Casino or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website.

Slots Shine Casino operates under a licence issued by Curacao eGaming (licence number available upon request). As a licensed operator, we are obliged to maintain robust standards of data protection and to handle personal information responsibly and transparently.

What Information We Collect

In order to provide our services safely and in compliance with regulatory requirements, we collect the following categories of information:

• Registration Data: full name, date of birth, residential address, email address, telephone number, chosen username, and password created when you open an account with Slots Shine Casino.
• Transaction Data: details of deposits, withdrawals, wagers placed, winnings, bonus activity, and payment method information relating to your use of Visa, MasterCard, PayPal, Skrill, Neteller, Paysafecard, Bitcoin, or Ethereum.
• Cookies and Technical Data: IP address, browser type, device information, operating system, referral URLs, and browsing behaviour collected through cookies and similar tracking technologies.
• KYC (Know Your Customer) Documents: government-issued identification (passport or ID card), proof of address (such as a utility bill), and, where relevant, proof of payment method ownership, collected to verify your identity and comply with anti-money laundering obligations.
• Communication Records: correspondence between you and our customer support team, including emails sent to [email protected] and live chat transcripts.

What We Don't Collect

Slots Shine Casino does not collect or process special category data unless explicitly required by law or provided voluntarily by you in the course of a specific request. This includes data relating to your race or ethnic origin, religious or philosophical beliefs, political opinions, trade union membership, genetic or biometric data, or health information. We do not seek to obtain such information as part of our standard registration, verification, or account management processes.

How We Use Information

We use the personal information we collect for the following purposes:

• To create and manage your player account with Slots Shine Casino.
• To verify your identity and age, ensuring compliance with our 18+ policy and KYC obligations.
• To process deposits and withdrawals securely through our supported payment methods.
• To detect, prevent, and investigate fraud, money laundering, or other unlawful activity.
• To provide customer support and respond to your enquiries.
• To personalise your gaming experience, including recommending games from providers such as NetEnt, Microgaming, Playtech, Pragmatic Play, Betsoft, Quickspin, iSoftBet, and Playson.
• To comply with legal, regulatory, and licensing obligations under Curacao eGaming requirements.
• To send you promotional communications where you have opted in to receive them.

Marketing Communications

With your consent, Slots Shine Casino may send you marketing communications relating to promotions, bonus offers, and new game releases via email or other channels. You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link included in our emails or by contacting us directly at [email protected]. Opting out of marketing communications does not affect your ability to receive essential service-related messages, such as transaction confirmations or account security notices.

How We Collect Information

We collect information through several channels, including:

• Directly from you when you register an account, complete your player profile, submit KYC documents, or contact customer support.
• Automatically through cookies and tracking technologies when you browse our website.
• From our payment processors when you make a deposit or request a withdrawal.
• From third-party verification services used to confirm your identity and address in accordance with regulatory obligations.

How We Share Information

Slots Shine Casino does not sell your personal information to third parties. However, we may share your data with the following categories of recipients where necessary:

• Payment Processors: to facilitate deposits and withdrawals through Visa, MasterCard, PayPal, Skrill, Neteller, Paysafecard, Bitcoin, and Ethereum.
• Game Providers: limited data may be shared with software providers such as NetEnt, Microgaming, Playtech, Pragmatic Play, Betsoft, Quickspin, iSoftBet, and Playson to enable gameplay functionality.
• Regulatory and Legal Authorities: where required by law, court order, or to comply with our licensing obligations under Curacao eGaming.
• Verification Partners: third-party identity verification providers used to confirm KYC documentation.
• Professional Advisors: including auditors, legal counsel, and compliance consultants, where necessary for business operations.

Any third party with whom we share your data is contractually obliged to handle it in accordance with applicable data protection standards.

Data Storage & Security

We take the security of your personal data seriously and implement industry-standard measures to protect it, including:

• SSL (Secure Socket Layer) encryption to protect data transmitted between your device and our servers.
• Encrypted storage of sensitive data, including KYC documents and payment information.
• Restricted internal access to personal data, limited to authorised personnel who require it to perform their duties.
• Regular monitoring and review of our security systems to detect and address potential vulnerabilities.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, and accounting requirements. Once data is no longer required, it is securely deleted or anonymised.

Your Rights

If you are located within the European Economic Area or otherwise protected under GDPR, you have the following rights regarding your personal data:

• Right of Access: you may request a copy of the personal data we hold about you.
• Right to Correction: you may ask us to correct any inaccurate or incomplete data.
• Right to Erasure: you may request that we delete your personal data, subject to legal and regulatory retention requirements.
• Right to Data Portability: you may request your data in a structured, commonly used, machine-readable format.
• Right to Restrict Processing: you may ask us to limit how we use your data in certain circumstances.
• Right to Object: you may object to the processing of your data for specific purposes, including direct marketing.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies

Slots Shine Casino uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse website traffic, and support essential site functionality such as session management and security. You can manage or disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our website.

Third Party Sites

Our website may contain links to third-party websites, including payment processors and promotional partners. This Privacy Policy applies solely to slotsshine-uk.com and does not extend to third-party sites. We encourage you to review the privacy policies of any third-party website you visit via links from our platform, as we are not responsible for their data handling practices.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our support team:

• Email: [email protected]

Slots Shine Casino is committed to addressing your privacy concerns promptly and transparently, in line with our obligations under Curacao eGaming licensing and applicable data protection legislation.