KYC Policy

KYC Policy

Slots Shine Casino is committed to maintaining a safe, secure and legally compliant gaming environment for all of its players. As part of this commitment, Slots Shine Casino operates a Know Your Customer (KYC) policy in accordance with the requirements of its licensing authority, Curacao eGaming (License No. [placeholder]). This policy sets out the purpose of identity verification, the documents we may request, the circumstances that trigger verification checks, and how we handle the personal data collected during this process.

Purpose of Identity Verification

The purpose of our KYC procedures is to confirm the true identity of each player, ensure that all account holders are aged 18 or over, prevent fraud and identity theft, safeguard against money laundering and terrorist financing, and protect vulnerable individuals from the risks of underage or excessive gambling. Verifying customer identity also allows Slots Shine Casino to process withdrawals securely and to ensure that funds are being paid to the rightful account holder.

By registering an account with Slots Shine Casino, you agree to provide accurate and truthful information and to cooperate fully with any verification requests made by our compliance team.

Required Documents

Depending on the circumstances of your account activity, Slots Shine Casino may request one or more of the following documents to complete the verification process:

• A valid government-issued passport or national identity card, clearly showing your full name, date of birth, photograph and expiry date.
• A recent utility bill, council tax statement or bank statement (issued within the last three months) confirming your current residential address.
• A recent bank statement or screenshot of your payment method, confirming the source of funds used to deposit or withdraw at Slots Shine Casino. Card details may be partially masked for security, but the cardholder name and last four digits must remain visible.
• Where relevant, additional documentation may be requested to confirm the source of wealth or to clarify unusual account activity.

All documents must be clear, unedited, valid and legible. Documents that are blurred, cropped, expired or otherwise unreadable will not be accepted and may delay the verification process.

Verification Triggers

Slots Shine Casino may request identity verification at any stage of the customer relationship, including at the point of registration, prior to processing a withdrawal, or at random as part of our ongoing due diligence obligations. However, verification is mandatory and will always be requested once a player's cumulative deposits or withdrawals reach a threshold of £2,000. This threshold is a standard trigger under our anti-money laundering procedures and is applied consistently to all account holders regardless of jurisdiction.

Verification may also be triggered earlier where our compliance team identifies unusual betting patterns, inconsistencies in account information, multiple payment methods, or any activity that raises concern under our Anti-Money Laundering obligations.

Processing Times

Once all required documents have been submitted in the correct format, Slots Shine Casino's compliance team will review the submission and aim to complete the verification process promptly. Straightforward submissions are typically reviewed within a short timeframe; however, more complex cases, or submissions with incomplete or unclear documentation, may take longer. Withdrawal requests are only released for payment once verification has been successfully completed, and standard withdrawal processing of 24–48 hours begins once verification is confirmed. Players are encouraged to submit their documents as early as possible to avoid unnecessary delays.

Account Restrictions During Verification

While a verification review is in progress, the account in question may be temporarily restricted from making further withdrawals until the process is complete. In most cases, players may continue to deposit and play, although Slots Shine Casino reserves the right to place a full account restriction where necessary for compliance or security reasons. Any pending withdrawal requests will remain on hold until verification has been satisfactorily concluded. If a customer fails to provide the requested documentation within a reasonable period, or if the documentation provided does not meet our requirements, Slots Shine Casino reserves the right to suspend the account, void bonus funds, and/or return the original deposited amount, in accordance with our Terms & Conditions.

Data Handling and Confidentiality

All documents and personal information submitted as part of the KYC process are treated as strictly confidential and are handled in accordance with our Privacy Policy and applicable data protection legislation. Documents are stored securely using encryption and access controls, and are only accessible to authorised compliance personnel. Slots Shine Casino does not share verification documents with third parties except where required by law, regulatory obligation, or to prevent fraud and money laundering. Personal data collected during the KYC process is retained only for as long as necessary to fulfil regulatory and legal obligations, after which it is securely deleted or anonymised.

Repeated or Additional Verification

Slots Shine Casino reserves the right to request updated or additional documentation at any time during the lifetime of a customer's account, particularly where account details change, new payment methods are added, or where ongoing due diligence identifies a need for further checks. This is a standard and necessary part of our regulatory obligations and is applied to protect both the customer and Slots Shine Casino.

Contact Us

If you have any questions regarding our KYC Policy, or if you require assistance with submitting your verification documents, please contact our support team, available 24/7, at [email protected]. Our compliance team is happy to guide you through the verification process and answer any queries you may have.